Account & Data Deletion

You can delete your Viilar account and the data we hold about you at any time. This page explains how.

Option 1 — In-App Deletion (fastest)

1. Open the Viilar app and sign in.
2. Go to Settings → Delete account.
3. Type DELETE to confirm.

Your account and all associated data are removed immediately. Stripe billing records are retained as required by law.

Option 2 — Email Request

Email privacy@viilar.app from the address you used to sign up, with the subject line "Delete my account". We confirm receipt within 3 business days and complete the deletion within 30 days.

What Gets Deleted

• Your account profile (email, name, sign-in identifiers).
• OAuth tokens for any connected platforms (Meta, TikTok, Google/YouTube, Twitch).
• Content you created in the app (captions, audiences, campaign drafts, hashtags, AI prompts and outputs, press kit, creative assets).
• Push notification device tokens.
• Spend limits and ad account links.
• Stripe customer record (Stripe may retain billing records as required by law).

What Is NOT Deleted

• Anything that already exists on connected platforms (your Facebook posts, Instagram posts, ad campaigns already in your Meta/TikTok/Google ad accounts) — those remain on those platforms and must be deleted there directly.
• Records we are legally required to retain (tax records, fraud-prevention logs).

Revoking Platform Access Separately

If you only want to disconnect a single platform (without deleting your Viilar account), open Viilar and go to Settings → Connections. You can also revoke Viilar's access from each platform directly:

• Facebook / Instagram: facebook.com/settings?tab=business_tools
• TikTok: TikTok app → Settings → Manage account → Connected apps
• Google / YouTube: myaccount.google.com/permissions
• Twitch: twitch.tv/settings/connections

Contact

Questions: privacy@viilar.app

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